How to create a log file for the WiBu Support

Last change: Nov 28, 2023

To produce the CmDust logs , follow these steps:

1. Plug in your CmStick. If you use a CodeMeterAct or CodeMeterWAN (CmWAN) license, you can skip this step.
2. Try to start your KELLER software.
3. Start CmDust with "Start-> Programs-> CodeMeter > Tools- > CmDust".
4. This will open a console window, which disappears after a short time.
5. In your personal directory, which will automatically open in the explorer, you will now find a file "CmDust - Result.log ". This file can be viewed with a normal text editor (eg Notepad), so you can see that no personal data is transmitted .
6. Please send this file as an attachment to an e-mail to support@cnc-keller.de
7. In case of a problem relating to a multi-user network license please send CmDust files from both, server and client.