Log file for update problems

Last change: Feb 26, 2021

If the update manager reports an error, we usually need a log file to help you solve the problem. Please send this log file as an attachment by email to support@cnc-keller.de for analysis.

There are two possible log files, which log file is created for you, depends on when the error occurs:

• The update manager reports an error while checking for updates or installing updates

In this case, the Update Manager creates sub-folders in the software's system directory with a combination of the current date and time (e.g. 20171130-150305.638). In each of these subdirectories there is a file with the name update.log.

• The update manager reports an error beforehand

If you have already installed update revision 48 or higher (update manager with a revision number greater than or equal to 1.2r39), a temporary log file is created when the update manager is started. This log file can be found in the software's system directory under the name update.log.

Note: The update manager may delete the log files when it is closed. So leave the error message on the screen until you have found the file and sent it.